Office of the Ohio Consumers' Counsel

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Lake Darby residents to be credited for softening error

Ohio American Water has admitted to error in its water softening efforts for the residents of the Lake Darby subdivision. Because of the error, Lake Darby water customers will be given an aggregate credit of $1,000. The credit will appear on bills no later than the end of April 2008, the company said.

Improvements to the Ohio American Water system

Stay up to date on the latest information regarding the agreement Ohio American Water made with the Office of the Ohio Consumers’ Counsel (OCC) and staff of the Public Utilities Commission of Ohio (PUCO) to resolve both service and water quality issues in its service territory. The OCC will continue to monitor Ohio American Water and keep consumers updated on the latest improvements made to the issues you raised during public hearings.

General Information

The Ohio Consumers' Counsel (OCC), your residential utility advocate, offers information on understanding your rights as a water consumer, how to read your water meter and how to better understand your water bill. You also can find information on how to cut your water usage and possibly save money in the Water Conservation fact sheet.